Each month, you will get the possibility to give feedback to your vendor(s). This review period starts 10 days before the end of the month. You will be notified by email twice and a pop-up will appear after you've logged it to remind you to grade your vendor(s).
Ranking your vendor and letting them know what you think is a great opportunity that could considerably improve your communication with end-users.
What is an NPS score?
The Net Promoter Score (NPS) is a metric based on one simple question: “How likely are you to recommend this business to a friend or colleague?”. It is used across a range of industries to measure customer satisfaction. The NPS scoring feature was added to the platform to:
Let vendors know how you value their activities and initiatives
Create valuable feedback for your vendors to improve their channel strategy and execution
3-step feedback
Ranking your vendor(s) should only take you a minute!
Step 1) Rating from 1 to 10
Step 2) What is going well? Type in your feedback
Step 3) What can be improved? Type in your feedback
💡 You can leave feedback anonymously by ticking the anonymous option in steps 2 and 3, your entire review will be anonymous.
The reviews will be accessible to vendors on the first of the next month.
💡Tip
Need more help? Get support from our Help Centre
Find answers or get help from our Channext Support Team.